Frequently Asked Questions
Quick answers about products, gift boxes, personalization, orders, delivery and returns.
Can I choose the items inside a gift box?
No. Each gift box is a complete, curated product and its contents are fixed. The included items are listed on the product page.
How do personalized products work?
Enter the requested personalization on the product page before adding the item to your cart. Please review names, dates and spelling carefully because production begins from the information submitted with the order.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations may not be possible after processing or personalization has started.
How will I know when my order ships?
When tracking is available, the shipping confirmation will include the carrier and tracking details. You can also use our Track Order page.
Do you offer free shipping?
Qualifying U.S. orders of $49 or more receive free shipping where shown at checkout. Available methods and final charges are displayed during checkout.
Can personalized items be returned?
Personalized or made-to-order products may not qualify for change-of-mind returns. If an item arrives damaged, defective or different from the order, contact us so we can review it.
What should I do if my order is damaged or incorrect?
Contact us promptly with the order number and clear photos of the product and packaging. We will review the issue and provide the appropriate next step.