Shipping & returns
Everything you need to know about delivery support and our straightforward 30-day return policy.
Free shipping over $49
Available on qualifying U.S. orders where shown at checkout.
Gift-ready presentation
Every order is prepared with the gifting moment in mind.
30-day returns
Eligible non-personalized items may be returned within 30 days.
Shipping
Available delivery methods, charges and estimates are calculated for the delivery address and displayed at checkout. Order preparation time and carrier transit time are separate, and personalized or made-to-order products may require additional preparation.
Tracking and address changes
When tracking is available, it is sent with the shipping confirmation. If an address needs correction, contact us as soon as possible; changes cannot be guaranteed after processing begins.
Returns & exchanges
We want you to feel confident about your purchase. If something is not right, contact us before sending anything back so we can provide the correct instructions.
- Return requests for eligible items must be made within 30 days of delivery.
- Items must be unused and in their original condition and packaging.
- Proof of purchase or the JoyGiftly order number is required.
- Gift cards and clearly marked final-sale items may not be returnable, except where required by applicable law.
How to start a return
Use our Contact Us form and include the checkout email, order number and reason for the request. Wait for approval and return instructions before sending the item.
Personalized and custom-made items
Personalized or custom-made items may not qualify for change-of-mind returns. If an item arrives damaged, defective or different from the order, we will review it separately.
Damaged or incorrect items
Contact us promptly with the order number and clear photos of the item and packaging. Please keep the packaging until the review is complete.
Exchanges
Where a direct exchange is not available, the original item can be reviewed for return and a separate order placed for the preferred replacement.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Financial institutions may require additional time to post the credit. Original delivery charges are generally non-refundable unless the return results from our error or applicable law provides otherwise.
Lost or delayed packages
Carrier delays can occur during peak periods, severe weather or other events outside our control. If tracking stops updating or a package is marked delivered but cannot be located, contact us with the order details so we can review the next step.
We’re here to help
Send us your order details and our team will review the request.