Policies
Our Privacy Policy and related customer policies. Last updated: August 10, 2026.
Privacy Policy
Last updated: August 10, 2026
JoyGiftly respects your privacy. This policy explains what information we may collect, how it may be used and the choices available to you.
1. Information we collect
Depending on how you use the website, we may collect:
- Contact, delivery and account details you provide.
- Order, product and personalization information, including text or files submitted for customized products.
- Messages sent through forms and customer-support communications.
- Wishlist and shopping activity associated with your account or browser.
- Device and browser information, IP address, cookies and similar technical data.
2. How we use information
We may use information to provide products, accounts, wishlists and customer support; process and communicate about orders; prevent fraud and protect the website; improve products, content and the shopping experience; send permitted marketing communications with an unsubscribe option; and meet legal, accounting and compliance obligations.
5. Retention & your rights
Information is retained only as long as reasonably necessary for the purposes described above, including order records, dispute handling, fraud prevention and legal obligations. Depending on applicable law, you may ask about access, correction or deletion rights, update account information or unsubscribe from marketing messages. Some records may need to be retained for legal or operational reasons.
6. Data security
We use reasonable technical and organizational safeguards to protect information, but no online service can guarantee absolute security. Access is limited to people and providers who need the information for legitimate operational purposes.
Contact
For privacy questions or requests, use the Contact Us page.